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Promotions
Account » Promotions
!This feature is available for Rebranded apps only. *After configuring your promotions, make sure you enable them in the Advanced Payment options of the admin panel under Dispach > Settings > General. Configuring the promotions Create a new promotional offer using…
Promotions Usage
History » Promotions Usage
*To learn how to set up your promotions, click here: Create promotions. In this section under History > Promotions usage, you can track the usage of the promo codes. Select the promo code from the drop down menu to view the usage data for each one.
Redeeming and using promotions
Account » Promotions » Redeeming and using promotions
Redeeming promo codes In the passenger app, open the menu by clicking the button in the top left corner. Hit Promo codes and then “Redeem promo code”. Now type in the code we specified in step 1. In this example we used “HOLIDAY” as a code. Type your…
Create New Companies
Settings » General » Companies » Create New Companies
To create a new company go to the main page or dashboard and click Create a New Company in the section Your Companies. When setting up new companies you will need to provide general information about the company, currency, payment and extra services you might…
Create a Customer Account
Account » Customers » Accounts » Create a Customer Account
Customer accounts can be used to make booking extra easy for regular customers. There are two different types of customer accounts: business and personal accounts. In each customer account, you can specify whether the customer should pay for the trips directly (direct)…
Create and Modify your Users
Settings » Users » Create and Modify your Users
Here you can add and manage your users, drivers, dispatchers and messengers. When you first create your account at TaxiCaller you will automatically have at least one driver and one dispatcher so that you can begin trying out the system without any extra complications.…
Create and Modify your Vehicles
Settings » Vehicles » Create and Modify your Vehicles
Navigate to the Vehicle section of the Admin Panel, to create and manage your vehicles. In this view, you will see a vehicle list. You can use the search bar at the top to easily filter through a large number of vehicles. You can configure the basic options directly…
Advanced Payment Options
Settings » General » General Settings » Advanced Payment Options
Allowed Payment Methods The following settings will determine the payment methods that you would like to have when selecting payment options in the Dispatch Consol and Passenger App and when going through the payment process in the Driver App. Cash: If this is…
General
Settings » General
Under Settings>General you will find most of the features that you will be using to set your company. The settings will be displayed in four tabs. Under General you will be able to set the time, time zone, payment methods, activate/deactivate promotions, and…
Users Tags
Settings » Users » Users Tags
Create user tags In the Tags tab you can create tags which you can later set on your drivers and dispatchers. You can fully customize which tags to add and you can create up to 25 tags of each kind. To create them or edit them, click on the Add button at the…
Zone Tariffs
Settings » Tariffs » Setting Tariffs » Zone Tariffs
Zone tariffs will let you create different tariffs depending on the area the job took place. To work with zone tariffs, you can set a price for each zone. If you have created different schedules in the previous section, you also will be able to create a tariff for…
Tariff Zones
Settings » Tariffs » Tariff Zones
If you have already created Assignment Zones, the creation of tariff zones is similar, although its purpose is quite different. Tariff zones are used to create specific tariffs that you want to apply when billing based on the area the job was performed. Tariff zones…
Vehicles
Settings » Vehicles
Create and Modify your Vehicles Vehicle Types Vehicle Tags Vehicle Permits Vehicle Archive
Accounts
Account » Customers » Accounts
Create a Customer Account Account Signature E-tickets Company Discounts Link Passengers to an Account Set automatic priorities for your accounts
POI categories
Settings » POIs – Points of Interest » POI categories
Create categories for your POIs. Creating categories is not a necessary step for the use of this feature, but it is useful when you have a large amount of POIs. You can create up to 100 different categories, for example Libraries or Restaurants. Go to the second…
Users Permits
Settings » Users » Users Permits
Manage permits for your drivers and dispatchers With Permits you can personalize which permits and licenses should be required of users depending on your local regulations. Access this by going to Settings > Users > Permits in the Admin Panel. To start editing this…
Custom Reports and Editor
History » Reports » Custom Reports and Editor
Custom Reports If you need to generate reports with information that is not easily displayed in the Standard Reports, you can use Custom ones. We have 5 built-in types, namely for Account jobs, Driver jobs, Finished jobs, Multi company and Zone-report. They generate…
Vehicle Permits
Settings » Vehicles » Vehicle Permits
Manage permits for your vehicles With Permits, you can personalize which permits and licenses should be required for vehicles depending on your local regulations. This works in the same way as the user permits. Access this by going to Dispatch > Settings > Vehicles >…
Points of Interest
Settings » POIs – Points of Interest » Points of Interest
This feature allows you to add points on the map for places that aren’t indexed by Google Maps or simply to speed up the booking process. Dispatchers only need to start typing the name of the POIs in the pick up or drop off address bars for them to be selectable.…
Button Settings
Settings » Driver App » Button Settings
Create custom buttons on the driver app menu with a link to a URL of your choice. Press on the green plus sign to create a button. Write a name for the button. Write the URL where the button will lead. To add more buttons, return to the first step. Press Save…
Flat Tariffs
Settings » Tariffs » Setting Tariffs » Flat Tariffs
*Zone Tariffs override Flat Tariffs, so choose them carefully. Flat tariffs are normally used for trips between cities but they can also be used within the city if your company requires it, although it is more recommended to use zone tariffs for trips between cities.…
Companies
Settings » General » Companies
In this section, you will be able to configure the profile of your company. And if you would like to have a multi-company profile follow to Create New Companies Section to know more about how to create new company. If you have a multi-company profile you will need…
Tariffs
Settings » Tariffs
In the following section, you will be able to set the tariffs and rules you would like to follow for your company. Create Tariff Zones Configure your Tariff Schedules Setting Tariffs
Vehicle Types
Settings » Vehicles » Vehicle Types
It is possible to define new types of vehicles depending on your business needs. With this feature you will only need to type the vehicle type that you need and save it. It automatically will appear for selection on the list of vehicles of the previous section. …
The Envelope App
Settings » Notifications » Notifications Settings » The Envelope App
You can download the Envelope app directly from Settings>Notifications>Settings in the Admin Panel. Scroll down to the Apps subsection. Transfer it to the device you wish to use as a dedicated messenger. Log in with a messenger user.
E-tickets
Account » Customers » Accounts » E-tickets
You can create and give away batches of taxi vouchers (e-tickets) for cheaper or free taxi rides to your corporate customers. !To be able to choose the eTicket option in the Driver App you must have enabled the advance payment flow under…
Notifications Tags
Settings » Notifications » Notifications Tags
You can find this feature by going to Settings>Notifications>Tags in the Admin Panel. You can create personalized messages for your rides adding the following tags to the message in the Customer section and Internal-Email section.
Tariffs Schedule
Settings » Tariffs » Tariffs Schedule
While the creation of tariff zones is optional, you need to add at least one schedule before you can establish the tariffs in the next section. The simplest schedule you can add is a single Standard one that covers every day at all times. However, you can also create…
Zones / Assignment Zones
Settings » Zones / Assignment Zones
!Note that these Zones are different from the Tariff Zones. Assignment Zones: Defined areas to assign jobs to the drivers depending on their position. Tariff Zones: Defined areas that you will set to determine the price you will charge for providing a job in that…
Users Permissions
Settings » Users » Users Permissions
Establish permissions for drivers and dispatchers In this section, you will be able to change the permission levels for your users regarding a variety of actions such as creating and editing jobs or suspending vehicles and drivers. To start editing this feature click…
Vehicle Tags
Settings » Vehicles » Vehicle Tags
Vehicle tags is a feature that will let you add more information on the services that you provide to fully customize a job. The system will allow you to add up to 25 tags. To create them or edit them, click on the Add button and then click on Save when you’re…
Using Notification Groups
Settings » Notifications » Customer Notifications » Using Notification Groups
You may wish to send a specific type of message to only certain customers. If your company has VIP customers, for example, you can send custom emails and text messages with special offers or greetings just for them. To do this: Click on the + button next to Group:…
Waiting Rate
Settings » Tariffs » Setting Tariffs » Waiting Rate
The waiting rate is an option you can set to charge the customer if the driver requires to wait for the passenger at some point while doing the ride. The wait button on the driver app it is only visible when the passenger is on board (POB). To begin, press on the…
General Settings
Settings » General » General Settings
*Once you are done with configuring this page, don’t forget to click on Save to preserve the changes you have made! The General Settings control the overall behavior of the components of the TaxiCaller Admin System. Company ID The Company ID is the unique…
Link Passengers to an Account
Account » Customers » Accounts » Link Passengers to an Account
This feature can be used along reception desk booking. This can be useful for companies who have one person who books all the taxi rides for the company’s employees. This feature can also be used by, for example, hotels and restaurants to easily book a taxi for…
The Dashboard
The Dashboard
The Dashboard is the first screen you will run across after you create your account. This panel will show you an overview of your company numbers, easy access to the most relevant information of your business and links to material that will guide you through the…
Other Advanced Features
Settings » General » Assignment Settings » Other Advanced Features
Driver Information In this section, you will be able to manage all the features on how would you like to show the job information to the driver. SMS notify a driver set to away when job is offered to them: If enabled, it will allow you to notify the driver (via…
Set up your Twilio account
Booking apps » IVR » IVR Actions » Set up your Twilio account
Signing up with Twilio If you don’t yet have a Twilio account, please follow these steps, otherwise go to the next section below to configure your Twilio account with TaxiCaller. To create an account with Twilio, visit the following link: …
IVR Menus
Booking apps » IVR » IVR Menus
Configure the Menus Select the Menu tab and click on Add new menu Give your menu a name and click on Create In here you can once again select the desired language and voice. Add a greeting which will be said before listing the options. You can add up to 10…
Taximeter Tariffs
Settings » Tariffs » Setting Tariffs » Taximeter Tariffs
Taximeter tariffs will enable an in-app taximeter in the driver app for calculating the price of the job. To enable taximeter tariffs you must check the box “Enable the in-app taximeter” in the admin panel that you will find in settings>general>payment…
Advanced Appearance Options
Settings » General » General Settings » Advanced Appearance Options
Configure the appearance of the Dispatch Console with additional options. Color code job depending on the state: Will display jobs in different colors depending on the state: Green – Available / Dropped off Blue – Callout Orange/Yellow –…
Customer Notifications
Settings » Notifications » Customer Notifications
You can find this feature by going to Settings>Notifications>Customer in the Admin Panel. Send emails and SMS to your passengers You can send automatic emails and SMS to your passengers at several different stages of a ride. For example at the moment when a…
Use the Reception Tool
Booking apps » Reception Tool » Use the Reception Tool
Book favorite locations If the client already has favorite locations set up from their passenger app account, they will already show up in the address fields as options. If they have not set up favorite locations, they will go to the Account tab to do this. …