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Advanced Auto Dispatch

Settings » General » Assignment Settings » Advanced Auto Dispatch

Advanced Auto Dispatch will let you set the rules of how the Dispatch Console will send the jobs to the drivers, and how the jobs will show in the Driver App. Require vehicles to accept an assigned job: You can give the drivers an option to accept/decline jobs in…

Advanced Appearance Options

Settings » General » General Settings » Advanced Appearance Options

Configure the appearance of the Dispatch Console with additional options. Color code job depending on the state: Will display jobs in different colors depending on the state: Green – Available / Dropped off Blue – Callout Orange/Yellow –…

General Settings

Settings » General » General Settings

*Once you are done with configuring this page, don’t forget to click on Save to preserve the changes you have made! The General Settings control the overall behavior of the components of the TaxiCaller Admin System. Company ID The Company ID is the unique…

Vehicle Tags

Settings » Vehicles » Vehicle Tags

Vehicle tags is a feature that will let you add more information on the services that you provide to fully customize a job. The system will allow you to add up to 25 tags. To create them or edit them, click on the Add button and then click on Save when you’re…

About us

Since 2011, TaxiCaller has provided indispensable software to hundreds of taxi, limo, private hire and car service companies. We’ve become the specialist in cloud-based dispatching, with a global presence in over 60 countries and 6 continents. Developed by…

The Dashboard

The Dashboard is the first screen you will run across after you create your account. This panel will show you an overview of your company numbers, easy access to the most relevant information of your business and links to material that will guide you through the…

Points of Interest

Settings » POIs – Points of Interest » Points of Interest

This feature allows you to add points on the map for places that aren’t indexed by Google Maps or simply to speed up the booking process. Dispatchers only need to start typing the name of the POIs in the pick up or drop off address bars for them to be selectable.…

Assignment Settings

Settings » General » Assignment Settings

These settings control the way jobs will be assigned from the Dispatch Console to the drivers, and how the jobs will show in the Driver App. Auto Dispatch Enable or disable automatic assigning and dispatching of jobs. If Auto Dispatch is disabled, you will have to…

Vehicle Archive

Settings » Vehicles » Vehicle Archive

In the Vehicle tab you can Archive a vehicle when you’re not using it. You can see a list of these archived vehicles in the last tab Archive. Archived vehicles will not be billed and furthermore you will not be able to use them. To bring a vehicle back…

POI categories

Settings » POIs – Points of Interest » POI categories

Create categories for your POIs. Creating categories is not a necessary step for the use of this feature, but it is useful when you have a large amount of POIs. You can create up to 100 different categories, for example Libraries or Restaurants. Go to the second…

Account Signature

Account » Customers » Accounts » Account Signature

Account signatures can be used to require account customers to sign for their payments in the driver app. Enable account signatures You can enable this feature in two ways: a. For all accounts: Go to Dispatch > Settings > 1. General Find Billed in the…

E-tickets

Account » Customers » Accounts » E-tickets

You can create and give away batches of taxi vouchers (e-tickets) for cheaper or free taxi rides to your corporate customers. !To be able to choose the eTicket option in the Driver App you must have enabled the advance payment flow under…

Set automatic priorities for your accounts

Account » Customers » Accounts » Set automatic priorities for your accounts

The job priority feature can be applied directly to a customer account. If you have regular VIP clients, or accounts that need to be handled as quickly as possible, you can set a priority level on their account in the Customers section of the admin panel as seen below.…

About this manual

This manual explains all the functions of the TaxiCaller Admin Panel. You will find detailed information that will guide you through the process of setting your company in the system. If you require further assistance do not hesitate on contacting us via our chat. We…

Vehicle Permits

Settings » Vehicles » Vehicle Permits

Manage permits for your vehicles With Permits, you can personalize which permits and licenses should be required for vehicles depending on your local regulations. This works in the same way as the user permits. Access this by going to Dispatch > Settings > Vehicles >…

Button Settings

Settings » Driver App » Button Settings

Create custom buttons on the driver app menu with a link to a URL of your choice. Press on the green plus sign to create a button. Write a name for the button. Write the URL where the button will lead. To add more buttons, return to the first step. Press Save…

Import and Export Zones

Settings » Zones / Assignment Zones » Import and Export Zones

If you wish to have a back up of your zones, to copy your assignment zones to your tariff zones, or to transfer your zones to a different TaxiCaller account, you can import and export zones as GeoJSON files. Exporting Go to Settings > Zones in the Admin…

Statistics Goal

History » Statistics » Statistics Goal

Set up statistic goals In the statistics section under Goals you can setup goals for your company. These can be used to have a goal to improve your company for Customers, Bookings or earnings. To add a statistic goal, press Add metric. After clicking add metric…

IVR Menus

Booking apps » IVR » IVR Menus

Configure the Menus Select the Menu tab and click on Add new menu Give your menu a name and click on Create In here you can once again select the desired language and voice. Add a greeting which will be said before listing the options. You can add up to 10…

Create and Modify your Users

Settings » Users » Create and Modify your Users

Here you can add and manage your users, drivers, dispatchers and messengers. When you first create your account at TaxiCaller you will automatically have at least one driver and one dispatcher so that you can begin trying out the system without any extra complications.…

Other Advanced Options

Settings » General » General Settings » Other Advanced Options

Permissions Determine basic permissions for drivers and dispatchers. For more advanced permissions settings, please check the Permissions Section. Permissions for Dispatchers: Allow direct assignment: In the Dispatch Consol, allow that a dispatcher can directly…

Users Permits

Settings » Users » Users Permits

Manage permits for your drivers and dispatchers With Permits you can personalize which permits and licenses should be required of users depending on your local regulations. Access this by going to Settings > Users > Permits in the Admin Panel. To start editing this…

Advanced Payment Options

Settings » General » General Settings » Advanced Payment Options

Allowed Payment Methods The following settings will determine the payment methods that you would like to have when selecting payment options in the Dispatch Consol and Passenger App and when going through the payment process in the Driver App. Cash: If this is…

Other Advanced Features

Settings » General » Assignment Settings » Other Advanced Features

Driver Information In this section, you will be able to manage all the features on how would you like to show the job information to the driver. SMS notify a driver set to away when job is offered to them: If enabled, it will allow you to notify the driver (via…

Online Booking Settings

Booking apps » Online Booking » Online Booking Settings

In the online bookings section you can configure everything you need to make sure your passengers can book rides from different sources, like the passenger app or the web form that you can add to your own website. *The first thing you need is to verify your license…

Users Tags

Settings » Users » Users Tags

Create user tags In the Tags tab you can create tags which you can later set on your drivers and dispatchers. You can fully customize which tags to add and you can create up to 25 tags of each kind. To create them or edit them, click on the Add button at the…

IVR Actions

Booking apps » IVR » IVR Actions

IVR stands for Interactive Voice Response. The IVR booking feature allows passengers to call a number to automatically place their booking without the intervention of a human dispatcher. *You must have an account with Twilio to use this feature. Please look at the…

Create a Customer Account

Account » Customers » Accounts » Create a Customer Account

Customer accounts can be used to make booking extra easy for regular customers. There are two different types of customer accounts: business and personal accounts. In each customer account, you can specify whether the customer should pay for the trips directly (direct)…

Companies

Settings » General » Companies

In this section, you will be able to configure the profile of your company. And if you would like to have a multi-company profile follow to Create New Companies Section to know more about how to create new company. If you have a multi-company profile you will need…

Promotions

Account » Promotions

!This feature is available for Rebranded apps only. *After configuring your promotions, make sure you enable them in the Advanced Payment options of the admin panel under Dispach > Settings > General. Configuring the promotions Create a new promotional offer using…

Taximeter Tariffs

Settings » Tariffs » Setting Tariffs » Taximeter Tariffs

Taximeter tariffs will enable an in-app taximeter in the driver app for calculating the price of the job. To enable taximeter tariffs you must check the box “Enable the in-app taximeter” in the admin panel that you will find in settings>general>payment…

Redeeming and using promotions

Account » Promotions » Redeeming and using promotions

Redeeming promo codes In the passenger app, open the menu by clicking the button in the top left corner. Hit Promo codes and then “Redeem promo code”. Now type in the code we specified in step 1. In this example we used “HOLIDAY” as a code. Type your…

Tariff Rules, Groups and Extras

Settings » Tariffs » Setting Tariffs » Tariff Rules, Groups and Extras

Tariff Rules Tariff rules are the criteria the system uses to compute how much a customer must be charged for a specific job. The system will automatically select the tariff based on several factors such as the booking source, vehicle type, number of passengers and…

Advanced Zone Queues

Settings » General » Assignment Settings » Advanced Zone Queues

Advanced Zone Queues will let you set the rules of job assignments of the Assignment Zones that you can configure in the Zones Section of the Admin Panel. Always respect zone queue: When this is active, if two vehicles are closer than 2 km from each other, the…