IVR Actions

IVR stands for Interactive Voice Response. The IVR booking feature allows passengers to call a number to automatically place their booking without the intervention of a human dispatcher.

*You must have an account with Twilio to use this feature. Please look at the following article for instructions about how to set a Twilio account: Set up your Twilio account.

Configure the Language

• Go to Booking apps > IVR to configure this feature.

• The first thing to configure is the Language of the voice response. You can either select it at the top, or leave it as Default and select that Default language below under Voice Settings
• Select the voice between Alice, or a generic Man and Woman.

!Selecting the correct language is essential since this is what the Interactive Voice will try to adapt to. You can configure more than one language, making sure that the phrases that you write match the selected language.

Configure the Actions

• Configure the actions based on your preference. Placeholders such as [pickup] and [eta] will be replaced with the real value when read out.

*You could use the Forward call action to any desired phone number, such as the phone number to your dispatch central.

• Don’t forget to click on Save once you’re done.